Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

At MyndPowra, we believe that awareness and mindfulness extend beyond personal practice – they should also encompass how we handle your personal information. This privacy policy explains our commitment to protecting your data while providing you with transformative self-development experiences.

Information We Collect

Personal Information You Provide

When you engage with our awareness practices and learning programs, we collect information that you voluntarily share with us. This includes your name, email address, phone number, and any personal insights you choose to share during our sessions or through our contact forms.

Contact details when you register for webinars or learning programs
Payment information for program enrollment (processed securely through third-party providers)
Personal reflections and progress notes you submit through our platform
Communication preferences and feedback about our services

Automatically Collected Information

Our website collects certain information automatically to improve your browsing experience and help us understand how you interact with our content. This technical data helps us optimize our platform for better user experience.

Browser type, device information, and operating system details
IP address and general location information
Pages visited, time spent on our site, and navigation patterns
Referring websites and search terms used to find us

How We Use Your Information

We use your personal information to create meaningful connections and provide personalized self-development experiences. Our primary goal is to support your awareness journey while maintaining the highest standards of data protection.

Service Delivery and Communication

Delivering webinars, learning programs, and personalized awareness practices
Sending program updates, session reminders, and important announcements
Providing customer support and responding to your inquiries
Customizing content based on your interests and progress

Platform Improvement and Analytics

Analyzing usage patterns to enhance our website and program effectiveness
Developing new features and content that serve our community better
Conducting research to improve mindfulness and awareness practices
Ensuring platform security and preventing fraudulent activities

Data Sharing and Third Parties

We believe in maintaining trust through transparency. We do not sell your personal information to third parties. However, we work with trusted service providers who help us deliver our programs and maintain our platform securely.

Trusted Service Providers

We partner with carefully selected companies that support our mission of promoting awareness and mindfulness. These partners are bound by strict confidentiality agreements and are only authorized to use your information for specific purposes.

Payment processors for secure transaction handling
Email service providers for program communications
Cloud hosting services for data storage and platform functionality
Analytics providers to understand user engagement and improve our services

Important Note: We never share your personal reflections, progress notes, or sensitive information from our sessions with any third parties. Your journey of self-discovery remains private and confidential.

Your Rights and Choices

You have complete control over your personal information. We believe that awareness includes being conscious of how your data is used, and we provide you with comprehensive tools to manage your privacy preferences.

Access and Control

Right to Access: Request a copy of all personal information we hold about you
Right to Correct: Update or correct any inaccurate information in your profile
Right to Delete: Request deletion of your personal data, subject to legal requirements
Right to Restrict: Limit how we use your information for specific purposes
Right to Portability: Receive your data in a portable format for transfer to other services

Communication Preferences

You can adjust your communication preferences at any time. We respect your choices about how and when you want to hear from us, while ensuring you receive important updates about programs you're enrolled in.

Unsubscribe from marketing emails while maintaining program communications
Choose specific types of updates you want to receive
Set frequency preferences for non-essential communications
Opt out of data collection for analytics purposes

Data Security and Protection

Protecting your information is as important to us as protecting your well-being during our awareness practices. We implement comprehensive security measures to safeguard your personal data against unauthorized access, alteration, or disclosure.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments
Access controls and authentication requirements for our team members
Secure backup systems with encryption for data recovery
Regular software updates and security patches

Organizational Measures

Staff training on data protection and privacy best practices
Strict access policies limiting data access to authorized personnel only
Regular privacy impact assessments for new features and services
Incident response procedures for potential security breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention practices balance your privacy rights with our legitimate business needs and legal obligations.

Retention Periods

Active Account Data: Retained while your account remains active and for 12 months after your last interaction
Program Participation Records: Kept for 3 years to support ongoing learning and progress tracking
Communication Records: Maintained for 2 years for customer service purposes
Financial Records: Preserved for 7 years as required by Indian taxation and business laws
Technical Logs: Automatically deleted after 90 days unless needed for security investigations

Deletion Process

When you request account deletion or when retention periods expire, we follow a systematic process to ensure complete data removal while maintaining necessary records for legal compliance.

Immediate removal of personal identifiers from active systems
Secure deletion of files and backups containing your personal information
Anonymization of any data required for legitimate business purposes
Confirmation email once the deletion process is complete

International Data Transfers

While MyndPowra operates primarily in India, some of our trusted service providers may be located in other countries. We ensure that any international data transfers meet strict privacy and security standards to protect your information regardless of where it's processed.

Transfer Safeguards

Standard contractual clauses with international service providers
Regular audits of overseas partners' data protection practices
Encryption requirements for all data transfers
Limited transfer of only necessary information for service delivery

Children's Privacy

Our awareness practices and self-development programs are designed for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided personal information, we will take immediate steps to delete such information and terminate any associated accounts.

Changes to This Privacy Policy

As we continue to evolve our awareness practices and platform capabilities, this privacy policy may be updated to reflect new features, legal requirements, or best practices. We believe in transparent communication about any changes that might affect how we handle your personal information.

Notification Process

Email notifications for significant changes that affect your rights
Website announcements for minor updates and clarifications
30-day advance notice for changes affecting data collection practices
Clear highlighting of what has changed in updated versions

Legal Compliance

Our privacy practices comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also follow international best practices to ensure comprehensive data protection.

Privacy Questions and Requests

Privacy Officer MyndPowra Privacy Team

Email: [email protected]

Phone: +91 99312 70464

Address: C-Wing Nautica, Casa Rio
Kalyan Shill Road, Palava City
Dombivli, Maharashtra 421204, India

We're committed to addressing your privacy concerns promptly and thoroughly. Whether you have questions about this policy, want to exercise your rights, or need assistance with your account privacy settings, our team is here to help you navigate your data protection options with the same care we bring to our awareness practices.

Last Updated: January 15, 2025
This privacy policy is effective as of the date listed above and applies to all information collected by MyndPowra through our website and services.